Cancellation Policy and refunds

Our goal is to provide extensive tours and excursion services and innovative travel products for our guests to ensure they enjoy the best of what Egypt has to offer as a holiday destination but we understand things happen in life and sometimes you have to cancel or change your tour plan. We want to make it as easy as possible to do so we try to make our cancellation policy as good as we can and we divided the cancellation policy into Individual Travelers, groups depending on the high and peak period of the season.

Day Tours and Shore Excursions Cancellation

Cancellation by the clients

Cancellation requests should be sent via fax or emailed to provide the Company with written confirmation that your reservation should be cancelled.
In case you cancel your trip, the following scale of charges will be applied.

  • For daily excursions no cancellation fee ( 0 % cancellation fee ) is charged and a full refund is given if the cancellation is received 12 hours before trip starts.
  • Less than 12 hours before the trip starts a 50% will be charged as a cancellation fee.
  • Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.

Cancellation by Golavita

We reserve the right to cancel a tour at any circumstances but will not cancel a tour less than 45 days before departure, except for Force Majeure, Low Bookings or clients’ failure to pay the final balance, the Company will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard. No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.

Tour Packages and Nile Cruises  Cancellation

Cancellation by the clients

Cancellation requests should be sent via fax or emailed to provide the Company with written confirmation that your reservation should be cancelled.
In case you cancel your trip, the following scale of charges will be applied.

Individual Travelers

  • Up to 20 days before arrival date 5% cancellation fee
  • 19 – 08 days before arrival date 15% cancellation fee
  • 07 days before arrival date 100% cancellation fee

Groups (10 persons or more)

  • Up to 30 days before arrival date 5% cancellation fee
  • 29 – 16 days before arrival date 25% cancellation fee
  • 15 – 08 days before arrival date 50% cancellation fee
  • 07 days before arrival date 100% cancellation fee

Christmas & New Year from 20/12 till 06/01 & Easter holidays from 19/03 till 31 /03

  • 30 days before arrival date 25% cancellation fee
  • 29 – 16 days before arrival date 50% cancellation fee
  • 15 days before arrival date 100% cancellation fee

Cancellation by Golavita

We reserve the right to cancel a tour at any circumstances but will not cancel a tour less than 45 days before departure, except for Force Majeure, Low Bookings or clients’ failure to pay the final balance, the Company will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard. No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.

Need Help?

    We would be more than happy to help you. Our team advisor are 24/7 at your service to help you.

  • 0020-1212-600-404
  • help@golavita.com
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